Privacy Policy

Who we are

Drooi is a community platform for pet owners and pet care providers in New Zealand, based in Wānaka, New Zealand. Drooi is operated by Manuel Moreno Aguilar, a sole trader registered in New Zealand (NZBN 9429053749222). You can reach us through Drooi Support.

What information we collect

When you create an account we collect:

• Your name, email address, and optional phone number
• Your region in New Zealand and, when you use location-based features, latitude and longitude
• Your optional suburb and city for approximate-area discovery
• Your role (pet owner or provider)
• Any profile photo you choose to upload
• Pet information you add (name, species, breed, photo)

When you use the app we also collect activity such as provider details, booking requests, messages, reviews, lost pet and adoption reports, sightings, safety reports, blocked-user relationships, legal-consent records, payment references, and notification preferences. If you enable push notifications, we store a device push token and platform type so notifications can reach that device.

Drooi no longer asks you to save a street address or access instructions in your profile. After a booking is confirmed, you may choose to send those details in the private booking conversation; they then form part of that message history. If you saved structured address or care-note fields under an earlier version of Drooi, current profile screens do not return them. You may ask us to remove that legacy information.

The mobile app does not request access to your phone's GPS. Pet owners may type a town, suburb, or general area to search, and providers may type the general area they serve. Drooi sends that text to its server and converts it to an approximate map centre. A discovery search is not added to your account records, although the place lookup may remain in an in-memory cache for up to 24 hours; a provider's area and service radius are stored for future discovery. Do not enter a street address in either field.

How we use your information

• To operate the Drooi platform and provide its features
• To send you email notifications about bookings, lost pets in your region, and sightings
• To display your public profile to other Drooi users
• To process payments, provider payouts, and optional identity verification through Stripe
• To review safety reports, enforce blocks, prevent abuse, diagnose errors, and understand how the service is used
• To improve the platform over time

We do not sell your information to third parties. Ever.

How we store your data

Drooi uses HTTPS in transit and database row-level security to restrict private account data. Access depends on the type of information: private contact details are restricted, while information you intentionally publish in a profile, provider listing, lost-pet report, or adoption listing is designed to be seen by other people.

Public profiles and photos

Profile avatars, provider or business photos, lost-pet photos, and adoption photos may be stored in publicly readable media buckets so they can appear in public listings. Anyone with the image URL may be able to view that image. Do not upload private documents or sensitive images to public profile or listing fields. Your phone number and email address are not part of those public media buckets; booking contact details are disclosed only through the confirmed-booking flow.

Service providers

We use Supabase for authentication, database, and file storage; Stripe for payments, payouts, and optional identity verification; Resend for email delivery; Expo and Google/Firebase for push notifications; Sentry for website and backend error monitoring; Vercel for hosting and website analytics; Google Analytics for website usage analytics; and Nominatim, operated by the OpenStreetMap Foundation, to turn location text entered in Drooi into map coordinates. Stripe's native payment tools also process device characteristics and interactions with the payment screen for payment security, fraud prevention, and product analytics. These services process information to deliver the functions described here; where they act as our processors, they do so on Drooi's instructions.

Emails

We send transactional emails (account confirmation, booking notifications, lost pet alerts) via Resend from hello@drooi.app. We may also occasionally email you about new features, product updates, or offers. You can unsubscribe from these at any time using the link in the email, or by contacting us — this won't affect transactional emails needed to run your bookings.

Google sign-in

If you sign in with Google, we receive your name and email address from Google. We do not receive your Google password or any other Google account data.

Identity verification

If you choose to get verified (the blue check), your identity document and selfie are collected and checked by Stripe Identity, our verification provider. Drooi never sees or stores your ID document or selfie. We only receive the result of the check (pass or fail) and a confirmation that you are verified. Payments for verification are processed by Stripe; we never see your card details. See Stripe’s privacy policy at stripe.com/privacy for how they handle this data.

Your rights

• You can update your profile at any time from within the app
• You can delete your account permanently from Profile → Delete Account, with instructions also available on our account deletion page
• You can request a copy of your data by emailing us

Account deletion removes your Drooi account data, your user-owned uploads, and any waitlist or marketing-list membership held under the same email address. Stripe may retain payment, refund, identity, or payout records under its own legal obligations, and deleted information may remain in encrypted backups until those backups expire. If you have previously unsubscribed from our emails, we keep a record of that address so we do not email you again.

Cookies

We use authentication cookies to keep you signed in. Our website also uses Google Analytics and Vercel Analytics, which may use cookies or similar identifiers to measure page views and interactions. Drooi does not use advertising cookies or sell personal information.

Changes to this policy

If we make significant changes to this policy we will notify users by email or by a notice on the app.

Contact

For any privacy questions or requests, visit Drooi Support or email hello@drooi.app.